After strict Ernst & Young audit, AMR becomes a FIDI Affiliate Member in 2021.The 2nd audit was done in 2024 and next audit will be done in 2027.

FAIM Quality Certification is unique among similar certifications and sets the benchmark for quality service in the international moving and relocation sector.

Developed by FIDI Global Alliance

FAIM is FIDI, a global alliance of international moving and relocation companies. Its goal is to unite quality-conscious parties around the world, build strong partnerships and raise industry standards.

Independent Audit

FAIM-certified companies are regularly audited by an independent third party (currently Ernst & Young) to ensure that all companies adhere to the same high standards. Proof of FAIM compliance is a mandatory requirement for FIDI affiliates to be in compliance with FAIM compliance procedures at all times to maintain FAIM certification.

Requirements are extensive and strict

To obtain FAIM certification, company must not only comply with operational requirements related to service quality and supply chain management, but also need to prove that they are in good financial and organizational health.

Click here for an introduction to AMR on FIDI.

AMR uses cutting-edge move management software to stay at the forefront of industry technology and provide efficient, consistent and fast service. AMR Utilization Moveware (a comprehensive move CRM) effectively manages the entire move process, including pre-move, operational planning, checklists, move documentation, step-by-step procedures, global agent communication and post-move review. In order to simplify the pre-move survey process, AMR adopted Mobi Survey applications. This user-friendly tool not only reduces pre-move survey time, but also improves data accuracy. The application allows surveyor to generate estimate tables with specific details, thus facilitating more professional moving details and volume estimates. These estimates can be easily shared via email, airdrops, and other communication channels such as WeChat and WhatsApp. AMR is always the first to enthusiastically take advantage of emerging technologies.

Digital List is the one we started using recently (March 2022). The digital list  goes beyond the handwritten list in terms of efficiency, organization and instant accessibility for customers, ensuring accurate and collaborative item tracking, while its compatibility with other tools improves overall efficiency, saves customers from signing multiple pages, and contributes to environmental protection through digitization.

Since 2019, AMR employees have had remote officef eatures and infrastructure that enable them to work from home and stay in close contact with each mobile file, ensuring a strong response during the covid time that doesn't leave customers feeling that their move is being ignored and missed.

In these challenging times, our commitment to seamless customer service remains unwavering. The telecommuting setup allows us to keep our communication channels open, solve problems in a timely manner and adapt to changing situations. The dedication of our team ensures a smooth transition for each client, enhancing our reputation for reliability and customer satisfaction. In the future, we will continue to use this technology to provide peace of mind for those who entrust their relocation to AMR. Our strategic technology investments allow us to excel in scheduling, real-time tracking and communication to optimize the relocation process. This commitment improves organizational efficiency, minimizes errors, and enhances the overall customer experience through transparent collaborative interactions between customers and moving companies.

AMR employees have an average of more than 8 years of moving experience. Experienced moving veterans bring you a wealth of knowledge and expertise, enabling you to effectively respond to and overcome various moving challenges.

our in-depth knowledge of logistics, strategic planning and potential obstacles in the relocation process helps to proactively solve problems. In addition, our honed communication skills and familiarity with the intricacies of the industry help provide a smoother overall moving experience, instilling confidence during stressful times.

AMR employees are proud to be certified by FIDI EIM and LIM Training, demonstrating their international compliance and adequate skills. In addition, our commitment extends to LRN ethics and compliance training courses, ensuring that our team not only meets industry standards, but also adheres to the highest ethical practices in all aspects of our services.